SHIPPING & RETURNS
SHIPPING POLICY
Customs and duties are charges that may apply when importing goods from abroad. These fees are imposed by your country's government to regulate trade and protect local industries. They can include taxes, tariffs, and administrative costs. It's important to be aware these fees when importing goods to avoid unexpected costs.
Shipping Policy outlines the shipping and delivery practices for purchases made through our website, www.LushReve.com. By placing an order with us, you agree the terms and conditions outlined in this Shipping. We strive to provide timely and efficient delivery of your purchases, and we appreciate your business. If you have questions or concerns, please don't to contact us.
Processing time:
We aim to process and prepare your order for shipment as quickly as possible. Please note that orders are typically processed within 2-45 business days after payment confirmation, excluding weekends and holidays. During big or holidays, processing times may increase. For security purposes, we may require additional verification or information before processing your order. We will contact you via the provided email or phone number if any further information is needed.
Shipping Rates and Methods:
We partner with reputable shipping carriers to ensure the safe and timely delivery of your order. The available shipping carriers may vary based on your location and the shipping option selected during checkout.
Shipping rates are calculated based on various factors, including the destination, package weight, and shipping method chosen. The applicable shipping charges will be displayed during the checkout process.
Shipping Locations:
We are currently shipping to locations within the US. You can now enjoy our amazing selection of products no matter where you are in the country. Stay tuned for updates on our future shipping locations.
estimated delivery time:
While we make every effort to deliver your order within the estimated timeframe, please note that delivery dates are not guaranteed and may be subject to unforeseen delays beyond our control. We appreciate your patience and understanding in such.
Damaged or Lost Packages:
If your shipment is lost during transit, please don't hesitate to contact us immediately. We will work with the shipping carrier to investigate the issue and take necessary actions to resolve it.
If your order arrives damaged, we kindly ask that you notify us within 7 days of receiving it. To help us with the claims process, please provide us with detailed information photographs of the damaged items and packaging. We appreciate your cooperation and will do our best to resolve the issue promptly.
Cancelations and Modifications:
If you need cancel an order, please contact us as soon as possible. We will do best to accommodate your request if the order has not yet been shipped. Thank you for choosing our services.
Please note that once an order has been placed, modifications or changes to the order, such as the shipping address or items ordered, may not be possible We kindly ask you to your order carefully before submitting it.
RETURN & EXCHANGE POLICY
Thank you for choosing our products! We understand that sometimes things don't work out as expected. That's why offer a return or exchange policy within 30 days of purchase. contact our customer service team for with your return or exchange.
Eligibility for Returns/Exchanges:
If you're not completely satisfied with your purchase, we're happy to accept returns and exchanges within 30 days of the delivery date. be eligible, the item must be unused, in its original condition, and in its original packaging.
Items are not eligible for return if they are not damaged or defective.
Customized or personalized items are not eligible for return or exchange.
Earrings/body are also not eligible for return or exchange.
Return/Exchange process:
please contact out customer support at LushReve@gmail.com within 30 days, please provide your order details and reason for return/exchange,
You are responsible for shipping the item back to us, please ensure the item is securely packaged to prevent damage during shipment. We suggest that you use a shipping method that is trackable and returning shipping receipt.
Refunds:
When it comes to eligible returns, you can choose to receive your refund in the original form of payment or as store credit. Please note that shipping charges will be excluded from the refund.
Refunds will be processed within 10 days after the item is received. Thank you for your patience.
Exchanges:
We offer exchange for eligible items for a different size or color or a different product in equal value.
Exchanges will be processed within 10 days after the item is received. Thank you for your patience.
If you have any questions or concerns about our return/exchange process, please contact us at LushReve@gmail.com We're here to help
PERMANENT JEWELRY
Please note that for our permanent jewelry, we do not offer refunds. Each piece is tailored to you, ensuring a perfect fit and personalized experience. Thank you for our policy!
We stand behind our work, so if a piece breaks at the weld site, we'll take care of it at no cost you. Your satisfaction is our priority, and we’re committed to delivering quality repairs.
If you need to remove your permanent jewelry for any reason, such as an MRI, simply snip the weld ring. We can easily re-weld it for just $10. Your convenience and satisfaction are our top priorities!